Welcome to Skyfi Marketing

These policies will aid users determine how Skyfi Marketing fulfills orders.

Terminology

The following terminology applies to these Terms and Conditions, Privacy Statement, Disclaimer Notice, and all Agreements:

• “Client,” “You,” and “Your” refer to you, the person logging onto this website and complying with the Company’s terms and conditions.
• “The Company,” “Ourselves,” “We,” “Our,” and “Us” refer to our Company.
• “Party,” “Parties,” or “Us” refer to both the Client and the Company.

All terms refer to the offer, acceptance, and consideration of payment necessary to undertake our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect to the provision of the Company’s stated services, in accordance with and subject to the prevailing law of Singapore. Any use of the above terminology or other words in the singular, plural, capitalization, and/or he/she or they, are taken as interchangeable and therefore as referring to the same.

Fulfillment Policy

At Skyfi Marketing, we ensure that the services we provide are satisfactory. Customer satisfaction is our utmost priority as we take all complaints about the services we render very seriously. This Fulfillment Policy (the “Policy”) informs you about our delivery policy and the rules and guidelines relating to the refunds for services purchased on our website. Please read this Policy carefully to understand your rights and also understand the requirements for the refund.

Delivery Policy

At Skyfi Marketing, we sell virtual products and render service. We deliver our products to users via Emails, Facebook Messenger, Instagram Messenger, WhatsApp, Skype, etc as it suits your business.

Portfolio Usage Rights

By using our service, you agree to let us display the finished product on our website (or any other platforms) as our portfolio for marketing purposes.

Unlimited Revisions for Logo and Graphic Designs Services

We provide unlimited revisions for selected services, wherever applicable. Unlimited revisions are only valid for 14 days from the delivery of the design concepts.

Definition of unlimited revisions includes (but not limited to):

• revising the size of text fonts/items.
• revising the positioning of text/items.
• revising the colors of text/items.
• any other amendments within reasonable considerations, subject to the approval of the company.

The “unlimited revision policy” will no longer be valid when (i) the delivery of the design concepts is more than 14 days; (ii) the customer has approved and received the finalized design.

For avoidance of doubt, the term “unlimited revisions” does not mean coming up with new design concepts. Request of new design concepts are subjected to additional service fees.

Refunds

We may offer returns in the following conditions:
• If the service has not been performed.
• If the service performed was different from the one ordered or requested.
• A full refund will be made if the department is in error.
Customers may request a refund within: 7 days following receipt of the service.

Exceptions

Notwithstanding other provisions of this Policy, we may refuse to grant returns or refunds if:
• You received what you ordered, but simply changed your mind about the service.
• You were aware or notified of the problems with the service before making the purchase.
• You did not like your purchase or realized you had no use of it.
• You received the service/product and failed to make a report within 7 days from the date of the receipt.

Return Policy

At Skyfi Marketing, we sell virtual products and render services. No returns can be made but in some circumstances we offer refunds. Our refund policy has been explained above.

Cancellation Policy

Please note the following:

• If the work has not commenced, a full refund will be issued.
• If the authorized work has begun, Skyfi Marketing reserves the right to retain a proportionate amount of the paid fees.

Project Abandonment

If, despite repeated attempts by Skyfi Marketing to initiate, continue, or complete the delivery of Services, the Client fails to participate or becomes unresponsive for a period of thirty (30) days, Skyfi Marketing may consider the project abandoned. In such cases, Skyfi Marketing reserves the right to reduce any refund for the Services to zero. By agreeing to these terms, the Client consents to the forfeiture of any fees paid for the Services as purchased online or as described in the original Order Form, wherever applicable.

Administrative Fee

The following are to note:

• All refunds are subjected to 7% administrative fee charges.

How to make a complaint

If you are dissatisfied with the service provided to you and you are eligible for a refund under this Policy, you must contact us via https://Skyfimarketing.com/contact-us or send an email to [email protected] stating your complaints and we will immediately verify your complaints. Refunds are issued at our discretion as they may be accepted or rejected.

Contact Us

For enquiries or comments regarding this Policy, customers may visit: https://skyfimarketing.com/contact-us/ or email [email protected].